Shipping and Returns

Shipping

Here a Stitch Quilt Shop ships to Canada and the U.S. Prices are in Canadian dollars.

Canada shipping is a flat rate of $10.99 for orders up to $149.99. For orders over $149.99 before taxes, shipping is free.

U.S.A. shipping is a flat rate of $20.99.

We make every effort to ship out orders as quickly as possible. Orders are usually processed and shipped within 1-3 business days.

All orders are shipped Canada Post Expedited, and include tracking.

We are not responsible for lost or stolen parcels once they are in the hands of Canada Post. Though we will gladly help in trying to locate your package.

Returns and Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund. Please note we charge a 10% restocking fee on all returns.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are not returnable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If there is an error with your order, and you received the wrong product, please contact us right away, so we can correct the issue. Contact us at customerservice@hereastitch.ca.

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