Returns and Refunds

Returns and Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are not returnable.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If there is an error with your order, and you received the wrong product, please contact us right away, so we can correct the issue. Contact us at customerservice@hereastitch.ca.